As companies deal with a faster pace in process and system changes there is a growing appreciation for managing the people side of change. Not just developing training for the new work but understanding the culture of an organization. A good change manager communicates and facilitates in ways to reduces the negative effects of resistance while harnessing the power of employee engagement to realize all those benefits we expected from change.
Recent news stories about the failure to do just that – realize benefits – examine what went wrong with high profile, high priced government initiatives. Often the culprit is lack of communication from the beginning. Read the Business in Vancouver full article here:
“…a common problem is that neither responsible ministries nor the software developers worked with front-line workers in the early design phase to understand what they needed or at the rollout stage to ensure they were properly trained. That is a common problem plaguing many large-scale systems, said Robyn Quinn, Big bang Communications and former director of communications at Priologic Inc., a software development firm.
“It happens more frequently than people want to talk about,” said Quinn, who is a certified change management consultant. “There have been projects that were heavily invested in [with] years and years of rollouts, and then it fails because they created something that they didn’t bring the user in on.
“The part that gets lost along the way is the people side of it. That takes more than just having a big launch party and giving everybody branded mousepads. People can help you make adjustments if you bring them in early. Bring them in very, very early in the game so they can tell you ‘This is not going to work.'”
Change Projects aren’t always about IT, sometimes a company decides to change a business focus – doing that in a way that doesn’t alienate staff or existing relationships is all about managing people and good communications.
Call us to review your own change benefits and how we can help make them a reality.